From June 19, 2026, a regulatory shift will be imposed on e-commerce businesses: any company offering online contracts will have to integrate a feature allowing customers to easily exercise their right of withdrawal. This development is part of a broader European movement to combat manipulative interfaces.
In an interview with Solutions Numériques & Cybersécurité, our partner Alan Walter explains the scope of this adjustment provided for in the provisions of the Commercial Code.
“In practical terms, for any company offering its products online, the cancellation functionality must be as simple as the ordering process. And this notably implies that, after receiving a cancellation notice, the company must send an acknowledgement of receipt to the person who sent it,” he explains.
